Generally overlooked but very important component of a coin laundry business is to maintain a clean and customer-friendly facility offering a spic and span exterior of your coin operated laundry equipment.  By the way, who doesn’t want to clean their clothes in a shining and well-maintained environment? A clean and a well-maintained laundry facility not only attracts a large customer base for a booming coin laundry business in UAE but also reduces your machine’s wear and tear and potential downtimes. Let’s make their maintenance into simple and doable actions:
Daily Actions:
Exterior Cleaning of the Laundry Equipment
Quick Clean: Regularly clean the exterior surface of your machines with the help of a soft cloth to avoid any damage to maintain its clean and professional look.
Useful Tips
- Consider those surface cleaners which are specially designed to clean the equipment’s exteriors.
- While cleaning, stay away from the electric connections to avoid any hazards.
Weekly Actions:
Cleaning the Control Panels in Detail
- Clean the control panels with help of a soft brush or a mild cleaner especially around their dials, buttons and digital screens where most of the dirt accumulates.
Useful Tips
- Never use the cleaning liquid in excessive amount to avoid short circuiting or electrical shock.
- You can use compressed air to dislocate any dirt which may be trapped around the dials or the buttons of the control panels.
Monthly Actions
Carefully Inspecting and Cleaning the Coin Slots
- Utilize a vacuumed air to remove the trapped dirt from the coin slots.
- You can manually remove any trapped coins or any foreign particles.
Useful Tips
- Plan these cleanings during the off working hours to reduce the downtimes.
- Try to double check the coin vaults and remove surplus money as your routine task to avoid overflows and coins stuck.
Maintaining a Bright Laundry Environment
Daily Actions:
Floor Cleaning
- Clean floors and do mopping with a help of an appropriate cleaning solution to prevent falls and slips.
- A quick touch up by your housekeeping staff can help you brighten your laundromat’s environment.
Smart Tip:
Using anti-slip mats near the entrance point work great especially during the snowy or rainy seasons.
Weekly Actions
- Wipe off folding tables, door handles, chairs and other frequently-used surfaces.
- Ensure to clean your parking lots and front area of your laundromat.
Smart Tips:
- Make sure your entrance area is clean and your parking lots are free from dirt. This may lead to create a more inviting atmosphere for the visitors.
- Utilize a disinfecting solution that is proven and tested to remove bacterias as well as viruses to ensure a clean, safe and sanitized atmosphere for your customers.
Monthly Actions
Lighting and Ventilation Inspection
- Make an inspection of lighting and ventilation ducts to ensure there is sufficient lighting and the ventilation system is working properly.
Smart Tip
A laundromat that is well-lighted and well-ventilated enhances the customer’s experience and can help you protect your laundormat from potential risks of vandalism or theft.
Bonus Tips: Comfortable Ambiance
- Utilize non-overpowering and subtle air-fresheners and essential oil diffusers to develop an inviting and fresh atmosphere for the customers.
- Ensure to maintain a comfortable temperature especially during the extreme weathers.
- Arrange customer seating areas with comfortable chairs and tables for the visitors to relax while waiting.
Keeping a Layout Functional
- Prominent Signage: Maintain a functional layout by ensuring a clear signage to help guide customers towards different parts of your laundromat such as washing areas and dryer sections.
- Customer-Friendly Machines: Ensure all of your machines offer easy to operate controls and processes.
- Organized Facility: Make sure your luandormat offers a clutter-free and organized space.
Customer-Oriented Facilities
- Charging Sockets: Provide you customers an ease of charging their phones or mobile devices. It must have proper charging stations.
- Reading Stuff: Offer newspapers, magazine and interesting books for your valuable customers to read, while your coin washer dryer are busy washing their dirty laundry. This will make their waiting time really enjoyable.
- Wi-Fi Service: Offer a free Wi-Fi service that can keep your customers well-connected and feeling entertained.
Welcoming and Friendly Staff
- Positive Attitude: Offer staff which is properly trained to warmly welcome and guide your customers with any queries and needs.
- Positive Interaction: Encourage your customers for positive interactions to develop and customer-friendly atmosphere.
- Problem Solving: Train your staff to troubleshoot any issues as they arise quickly to reduce your customer’s downtimes.
Conclusion
Creating a welcoming and inviting atmosphere for a coin laundry business in UAE is essential to attract and retain customers. By prioritizing to offer a clean atmosphere, offering customer-oriented services, friendly staff and customer’s comfort, you can transform your laundromat into a pleasant space. A positive customer experience leads to increased customer’s loyalty and a positive word-of-mouth.
